Full Cart Official will accept your return for items you changed your mind on within 30 days of purchase on items that are not custom. Please check “Custom Orders” tab to verify if your order is eligible for return or refund. After 30 days, Full Cart Official will not accept any returns, no matter the reason. If your item is damaged or defective, you have 39 days to contact us to initiate your return. We will inspect items to make sure they were not tampered with and if it is a true defect, will will refund your funds to the original payment method only. We will not refund any funds when tracking shows your item was delivered. You will need to contact the carrier.